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Meru Water and Sewerage Services (MEWASS)
CLOSEDCustomer Relations Assistant
Meru, Kenya
Meru Water and Sewerage Services (MEWASS)
CLOSEDManaging Director
Meru, Kenya
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CIC Insurance Group
CLOSEDSales Officers – Retail Life (Alternative Channels) - Meru
Meru, Kenya
CLOSED FOR APPLICATIONS
Customer Relations Assistant
Closing: Mar 29, 2024
This position has expiredPublished: Mar 18, 2024 (2 months ago)
Job Requirements
Education:
Work experience:
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Job Summary
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Academic/Professional/Experience Required
- Bachelor of science or equivalent.
- Must be computer literate with high proficiency in Ms Excel
Responsibilities
Academic/Professional/Experience Required
- Bachelor of science or equivalent.
- Must be computer literate with high proficiency in Ms Excel
- Ensuring timely response to customer enquiries and complaints by keeping track of the complaints and taking appropriate measures.
- Monitoring customer’s issues, handling and ensuring compliance with strategic plan and WASREB guideline
- Put in place a system that ensures prompt response to customer queries and correspondence.
- Creating a communication system that transcends between the trust and customers to evolve a conducive working atmosphere.
- Ensuring provision of quality service to customers in accordance with the established standards.
- Ensuring the fostering of good working relationships with customers by providing efficient service in a timely manner.
- Promoting positive corporate image at all times.
- Building good publicity through participation in community initiatives and feature articles in the media.
- Maintaining accurate and up-to-date record on customers.
- Supervising, appraising staff and identifying their training and development needs.
- Preparing timely reports and distributing to users.
- Performing any other duties as may be assigned from time to time
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